Infrastructure Engineer

1 week ago

Mumbai, Maharashtra, India General Mills Full time

Job Title: Regional IT Infrastructure Specialist

The Digital and Technology team at General Mills is seeking a highly skilled Regional IT Infrastructure Specialist to contribute to the company's Global Digital Transformation initiative. As a key member of the team, you will be responsible for ensuring the reliability and protection of critical systems related to local site operations, including IT Infrastructure, WAN/LAN connectivity, servers, printing, and phone systems.

Key Responsibilities:

  1. Run & protect – ensures reliability and protection of critical systems related to local site operations.
  2. Desktop Support – undertakes desktop problem management and resolution for site users.
  3. Customer Service – works closely with business users to resolve issues.
  4. Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution.
  5. Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations.
  6. Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site.
  7. New Technology Support – collaborates with global Digital &Technology groups to implement new technologies.
  8. AV Support – provides necessary support for townhalls, meetings, events.

Requirements:

  • Full time Graduate from an accredited University.
  • Differential work that has driven impact to the internal/external business.
  • Strong interpersonal communication and relationship-building skills.
  • Advanced proficiency in current desktop Imaging applications such as SCCM, Intune, Windows, Macintosh.
  • Advanced proficiency in systems and network troubleshooting, Project Dashboards.
  • Certifications in Microsoft, ITIL framework.
  • Analytical skills to identify problems and deliver solutions.
  • Proven results in leadership.
  • Ability to influence PLT and other business partners.
  • Self-motivated with a mindset for success.
  • Proven ability to set and uphold standards.
  • Bachelor's degree in information technology (or related field).
  • 4+ years' experience in the field.

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