Hospitality Operations Supervisor

4 days ago


Mumbai, Maharashtra, India St. Regis Hotels & Resorts Full time

The Hospitality Operations Supervisor is responsible for overseeing the day-to-day operations of the front desk and ensuring that all guests receive exceptional service. The ideal candidate will have excellent leadership skills, a strong understanding of hospitality operations, and a passion for delivering exceptional guest experiences.

Key Responsibilities
  • Leading Guest Services Teams - Encourages and builds mutual trust, respect, and cooperation among team members.
  • Maintaining Guest Services and Front Desk Goals - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Ensuring Exceptional Customer Service - Empowers employees to provide excellent customer service.

The successful candidate will be responsible for developing and implementing strategies to improve guest satisfaction and loyalty, as well as working closely with other departments to ensure smooth communication and collaboration.



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