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Global Operations Excellence Specialist

7 days ago

Gurgaon, Haryana, India GENPACT Full time
Required Skills and Qualifications: To be successful in this role, you will need:

• University graduate
• Ability to understand the big picture, work independently, post, and call out to bring teams together to tackle issues
• Experience in building, appraising, and leading teams
• Ability to exercise independent judgment and discretion, balancing highly sensitive casework
• Sound business communication in English is a must-have
• Exposure to contact centre operations

Preferred qualifications include proven Banking Operations or Financial Crime Risk Management experience, Customer Lifecycle Management (e.g., KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review), and Client Middle Office experience.

We are an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, religion, or belief, sex, age, national origin, citizenship status, marital status, military veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.