Senior Quality Manager

Job Summary

The Senior Quality Manager role is responsible for driving and optimizing the quality assurance process across the production cycle, from incoming materials to final product inspection. This includes ensuring adherence to international standards such as ISO 9001 and other applicable certifications.

This position plays a key role in driving customer satisfaction initiatives, monitoring CSAT metrics, and acting on feedback to support continuous improvement and maintain high standards of quality and service.

Main Responsibilities:

• Ensure that products and services meet rigorous quality standards and both internal and external requirements.
• Monitor and measure performance indicators within the Quality Management System (QMS), producing data and reports on quality performance and Customer Satisfaction (CSAT) metrics to drive continuous improvement.
• Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
• Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
• Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
• Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
• Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
• Support external audits and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
• Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
• Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
• Drive quality achievements and performance improvement initiatives throughout the organization.
• Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.
• Identify quality-related training needs, facilitate training sessions, and develop staff competencies in quality assurance.
• Evaluate product specifications and supplier compliance with quality standards.
• Ensure product consistency throughout its lifecycle, from design to final inspection, incorporating CSAT insights to enhance product quality.
• Monitor quality performance through data collection and statistical analysis, reporting findings to senior management for strategic decision-making.

Requirements and Qualifications:

• Bachelor's degree in a relevant field such as Engineering, Science, or Quality Assurance.
• Proven experience in quality management, preferably in a manufacturing environment.
• Strong knowledge of ISO 9001 and other relevant quality standards.
• Excellent communication and leadership skills.
• Able to analyze complex data and make informed decisions.

Benefits:

• Ongoing professional development opportunities.
• Competitive salary and benefits package.
• Opportunity to work with a dynamic team in a fast-paced environment.

What We Offer:

We offer a dynamic and supportive work environment that encourages growth and development. Our company values innovation, teamwork, and customer satisfaction, and we are committed to maintaining the highest standards of quality and service.

We are an equal opportunities employer and welcome applications from diverse candidates.