IT Director

Job Title: Senior Digital Transformation Executive

Job Summary:

Our organization is seeking a highly experienced and visionary leader to fill the role of Senior Digital Transformation Executive. The ideal candidate will have over 20 years of experience in IT/tech, preferably in retail organizations or services companies, with end-to-end responsibilities for enterprises.

Key Responsibilities:

• Develop and implement an IT & digital transformation vision and strategy in alignment with the company's business objectives.
• Position our organization as a thought leader in industry forums and create visibility – own innovation charter across the organization.
• Advise the senior management team on emerging technologies and digital trends that are most relevant to the company's goals and evolving needs.
• Define futuristic IT architecture focused on customer-centric systems – delivering a seamless omni-channel experience across sales and service.
• Lead and mentor the IT department, fostering a culture of innovation, accountability, and continuous improvement.
• Drive the adoption of cutting-edge retail technologies to enhance the customer experience, including e-commerce, mobile apps, CRM systems, and in-store technologies.
• Stay abreast of industry trends and emerging technologies, evaluating their potential impact on the business.
• Champion digital transformation initiatives to improve customer engagement, streamline operations, and support omnichannel strategies.
• Develop and implement data governance and data management strategies.
• Utilize data analytics to provide insights into customer behavior, sales trends, and operational efficiencies.
• Support data-driven decision-making across the organization.
• Establish and enforce IT policies, procedures, and standards.
• Ensure compliance with relevant regulations, industry standards, and security protocols.
• Oversee the design, development, and implementation of IT systems, applications, and infrastructure to support business operations.
• Manage the integration of new technologies and systems into the existing IT environment.
• Own operations across Applications, network, end-user devices, and security – cutting across partners and create an integrated IT operations model for our organization.