IT Technical Advisor

6 days ago

Noida, Uttar Pradesh, India Essvee Consultant Full time

About Us

Essvee Consultant is a dynamic and innovative company that values excellence and customer satisfaction. Our goal is to provide top-notch solutions and services that exceed our customers' expectations.

Job Description

We are seeking an experienced IT Technical Advisor to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and resolving issues related to product functionality, usage, and integration.

About the Role

  • Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.
  • Provide clear and concise solutions and workarounds to customer problems.
  • Interact with customers professionally and empathetically, building strong customer relationships.
  • Effectively communicate technical information to customers in a clear and understandable manner.
  • Develop and maintain a deep understanding of our products and services, including their features, functionalities, and limitations.
  • Stay updated on product releases, updates, and new features.
  • Troubleshoot technical issues related to SMS, Cloud Telephony, and Voice services.
  • Identify and escalate critical issues to senior support engineers or engineering teams.
  • Contribute to the improvement of customer support processes.

Requirements

To be successful in this role, you will need:

  • 1-3 years of experience in technical support, or a related field.
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • Basic understanding of networking concepts (TCP/IP, DNS, etc.).
  • Familiarity with common networking protocols (HTTP, HTTPS, TCP, UDP).
  • Basic understanding of operating systems (Windows, Linux, macOS).
  • Experience with troubleshooting basic computer hardware and software issues.
  • Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Active listening and problem-solving skills.
  • Ability to remain calm and professional under pressure.
  • Strong time management and organizational skills.
  • Ability to work independently and as part of a team.

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