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Digital Engagement Strategist
2 weeks ago
Job Description
We are seeking a highly skilled professional to drive innovation in customer engagement by leading a points-based loyalty program. The ideal candidate will have experience in managing cross-functional initiatives and analyzing program performance.
Main Responsibilities:
- Develop and execute customer engagement strategies across multiple emerging markets.
- Collaborate with product teams to enhance user experiences and align with legal partners on policy requirements.
- Analyze program metrics and identify growth opportunities.
- Manage program governance, including policy development and compliance requirements.
About the Role
This is an exceptional opportunity to shape the future of digital customer engagement in emerging markets. You will work closely with a global team to develop scalable processes for program operations and growth.
BASIC QUALIFICATIONS:
- Bachelor's degree.
- 4+ years of professional experience in program management, business operations, or related field.
- Experience managing cross-functional initiatives.
- Experience with data analysis and reporting.
PREFERRED QUALIFICATIONS:
- MBA or relevant advanced degree.
- Experience in customer loyalty programs or digital engagement initiatives.
- Knowledge of emerging markets retail landscape.
- Experience in stakeholder management across multiple business units.
- Proficiency in program measurement and analytics.
- Background in process improvement and optimization.
