Executive Team Lead

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 75,00,000
Job Opportunity:

We are seeking a highly skilled Customer Service Specialist to lead our team of representatives who will deliver exceptional customer support. To be successful in this role, you should possess excellent interpersonal and communication skills, as well as a professional demeanor.

Key Responsibilities:
  1. Manage customer complaints and provide effective solutions and alternatives within the designated timeframe.
  2. Ensure proper resolution and adherence to all service level agreements.
  3. Moderate between clients and the organization.
  4. Possess extensive product knowledge to enhance customer support.
  5. Deliver value through outstanding customer experiences.
Required Qualifications:
  • Bachelor's degree in administration or a related field.
  • Minimum 1-2 years of experience as a customer service specialist.
  • Excellent interpersonal, written, and oral communication skills.
  • Proficiency in CRM systems.
  • Computer skills.
  • Knowledge of customer success processes.
  • Patience and active listening skills.
  • Passion for delivering exceptional customer service.

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