Performance Management IT Analyst
4 days ago
Role Overview
The Performance Management IT Analyst will be responsible for analyzing data and identifying opportunities for improvement in service level management and reporting. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:
- Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs).
- Analyze data to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Design and implement reports and dashboards to enhance visibility into service level performance.
Requirements:
- Bachelor's degree in Commerce or Science.
- 3-5 years of experience in service level management and reporting.
- Certification in PMP and ITIL or Prince 2.
- Strong project management and organizational skills.
- Excellent communication and interpersonal skills.
Salary Estimate: ₹12,00,000 - ₹20,00,000 per annum.
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