Cloud Security Expert

3 days ago


Pune, Maharashtra, India Cequence Security Full time

About Cequence Security

As a pioneer in Unified API Protection, we provide the only solution that unifies API discovery, inventory tracking, risk analysis and native mitigation with proven, real-time threat protection against ever-evolving API attacks.

We protect more than 2 billion user accounts across our Fortune 500 customers. Learn more about how our solutions can help your organization stay secure.

Job Description:

  • Provide customer-facing technical support to our largest accounts in a fast-paced work environment.
  • Become a technical expert on Cequence Security solutions.
  • Help our customers and partners with deploying Cequence products, on-boarding, and training.
  • Manage critical escalations.
  • Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
  • Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction.

Responsibilities:

  • Provide technical expertise on Cequence Security solutions.
  • Deploy Cequence products, onboard new users, and provide training.
  • Manage critical escalations and resolve complex issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with cross-functional teams to enhance product features and customer experience.


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