
Executive General Manager
12 hours ago
Job Overview:
As a seasoned hospitality leader, you will be responsible for overseeing the operations of our properties, driving growth and revenue, while maintaining exceptional guest experiences. You will develop and execute strategic plans, lead and manage teams, and foster a culture of collaboration and high performance.
Key Responsibilities:
Operational Leadership:
Develop and implement operational strategies to drive business results and ensure seamless property operations.
Monitor and improve branch performance metrics to achieve business objectives.
Take end-to-end ownership of property operations to ensure smooth functioning and high-quality service delivery.
Team Management:
Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
Foster a culture of collaboration, accountability, and high performance among team members.
Identify training needs and organize capacity-building initiatives to enhance team capabilities.
Guest Experience:
Ensure exceptional guest experiences by upholding our service standards and addressing feedback proactively.
Handle escalated guest concerns and resolve issues to maintain brand reputation.
Vendor and Stakeholder Management:
Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
Business Growth and Development:
Identify opportunities for improving property performance and guest occupancy rates.
Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.
Qualifications and Requirements:
Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
Strong leadership and team management skills with the ability to handle large and diverse teams.
Excellent problem-solving, decision-making, and conflict-resolution abilities.
Financial acumen with experience in budgeting, cost control, and P&L management.
Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
A bachelor's or master's degree in Hospitality Management, Business Administration, or a related field is preferred.
What We Offer:
Competitive salary package with Performance Linked Incentives (PLI).
Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
Complimentary accommodation at the property.
Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
Exposure to operations across pan-India properties and involvement in strategic decision-making.
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