
Sustainable Operations Lead
15 hours ago
Overview:
The ideal candidate will lead a team of operations leads to ensure customer satisfaction while coordinating with design and production teams to meet committed timelines.
- Manage internal stakeholders including finance, vendor, and installer teams to provide necessary support and meet customer-promised timelines and quality standards.
- Own the customer experience from project booking to handover acting as the highest point of escalation for regional issues ensuring timely resolution within committed ETAs.
- Coordinate with cross-functional teams to enable faster issue resolution empower the existing team and hire top talent to strengthen the region's team.
- Ensure adherence to defined process SOPs and standards to provide a standardized customer experience.
- Oversee customer move-in timeline adherence customer overall CSAT score and quicker resolution of customer escalations.
Key Qualifications:
- Preferred: NIT BITS IIT or MBA from IIM or Tier 1 B-schools.
- 7-12 years of overall work experience in startups or operations in similar industries.
- People management skills with direct team reporting experience.
- Strong attention to detail and excellent written and oral communication skills.
- Structured thought process and strong analytical ability.
- Ability to thrive in a fast-paced startup environment.
- Manage strategic alliances business partnerships with builders architects and interior consultants to achieve maximum project reach.
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