Service Engineer Expert

3 weeks ago


Mumbai, Maharashtra, India Vertiv Full time
Service Engineer Job Description

The Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively communicate with customers to resolve issues.

Key Responsibilities

Installation and Commissioning:

  • Install, commission, and maintain Precision Air Conditioners (PACs) and Chillers at customer sites

Preventive Maintenance:

  • Perform preventive maintenance tasks according to scheduled maintenance plans to ensure optimal performance of HVAC systems

Breakdown Maintenance:

  • Respond promptly to breakdown calls and efficiently troubleshoot technical issues to minimize downtime for customers

Customer Support:

  • Work closely with customers to understand their requirements and provide effective solutions to meet their HVAC needs
  • Diagnose and resolve problems encountered by customers during PAC and Chiller operation, ensuring smooth functionality
  • Maintain accurate records of service activities, including installation, maintenance, and repairs, using appropriate documentation systems

Collaboration and Professionalism:

  • Provide technical support and guidance to customers on HVAC system operation, maintenance procedures, and best practices
  • Collaborate with internal teams, including sales and engineering, to address customer inquiries and resolve issues in a timely manner
  • Demonstrate professionalism and commitment to delivering high-quality service in all interactions with customers and colleagues
  • Uphold safety standards and protocols while performing onsite activities to ensure a safe working environment for all parties involved


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