Senior Reporting Analyst

2 days ago


Pune, Maharashtra, India EXL IT service management Full time

Job Description

We are seeking an experienced Senior Reporting Analyst to join our team at EXL IT Service Management. As a key member of our business intelligence team, you will be responsible for designing and developing advanced database architecture and reporting solutions using MS Excel and Power BI.

In this role, you will utilize your expertise in data analysis, problem-solving, and communication skills to deliver high-quality reports and dashboards that meet the needs of our stakeholders. Your ability to work independently with minimal supervision, prioritize workload, and meet deadlines will be essential in driving business growth and improvement.

Key Responsibilities:

  • Design and develop database architecture and reporting solutions using MS Excel and Power BI
  • Analyze complex business problems and identify opportunities for process improvement
  • Develop and maintain advanced macros and reports to support business decision-making
  • Collaborate with cross-functional teams to ensure effective communication and stakeholder management
  • Prioritize workload and meet deadlines while maintaining attention to detail

Requirements:

  • 5+ years of experience in MIS reporting for back-office processes, preferably in contact centers with at least 200 employees
  • Advanced proficiency in MS Excel, Power BI, and data analysis tools
  • Strong critical thinking, problem-solving, and interpersonal skills
  • Ability to work independently with minimal supervision and prioritize workload effectively
  • Excellent verbal, written, and comprehension skills


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