Principal System Administrator

4 days ago


Chennai, Tamil Nadu, India beBeeEngineering Full time
Linux Desktop Support Engineer

This is an opportunity for a skilled Linux professional to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

The role of a Linux Desktop & Devices Support Engineer at Canonical involves delivering an outstanding technical support experience on the full Desktop and Server technical stack.

  • Providing technical expertise, being an excellent communicator, and a service-oriented professional every day.
  • Working from a remote home office and providing technical support for employees worldwide.
  • Being available to take ownership of new cases via telephone, email, and web.

Key responsibilities include:

  • Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
  • Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
  • Drafting and distributing technical notices for internal and external communication.
  • Managing your work in order to accomplish the most important and urgent tasks first.

The ideal candidate has:

  • Bachelors or equivalent four year degree in a technical field from an accredited college or university.
  • Experience with system performance troubleshooting.
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).

Additional skills that would be beneficial include:

  • Experience supporting virtualized environments.
  • Active contribution to open-source projects/forum/code.

We offer a range of benefits including:

  • Fully remote working environment.
  • Personal learning and development budget.
  • Annual compensation review.
  • Recognition rewards.

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