Executive Quality Control Specialist

4 days ago

Vijayawada, Andhra Pradesh, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Executive Quality Control Specialist

Seamlessly blend quality control with customer relationship management processes to create exceptional experiences.

This role involves conducting quality audits, analyzing CRM data, and collaborating with cross-functional teams to implement continuous improvement methods.

Key Responsibilities:

  • Monitor and evaluate inbound/outbound sales calls and processes.
  • Ensure compliance with quality and sales guidelines.
  • Identify training needs and recommend process improvements.
  • Provide constructive feedback and coaching to sales agents.
  • Prepare daily/weekly/monthly quality reports and audits.
  • Collaborate with team leaders and trainers to enhance agent performance.
  • Ensure customer satisfaction benchmarks are consistently met.

Qualifications:

  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in CRM systems and processes
  • Attention to detail and problem-solving abilities
  • Bachelor's degree in Business Administration, Quality Management, or a related field
  • Previous experience in a similar role within the real estate or community development industry is a plus
  • Strong knowledge of sales processes, telecalling standards, and customer engagement practices.
  • Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).
  • Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.
  • Ability to evaluate calls, identify gaps, and provide actionable feedback.
  • Strong communication and interpersonal skills to collaborate with sales teams and management.

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