Business System Process Master

3 days ago

Aurangabad, Maharashtra, India beBeeCybersecurity Full time US$ 80,000 - US$ 1,00,000
System Excellence Specialist

We're dedicated to safeguarding our digital existence. Our vision is a safer and more secure world, where each day is better than the one before.

Who We Are

Our core values include disruptive innovation, collaboration, execution, integrity, and inclusion.

Job Description

As a Business Systems Specialist, you'll be part of the Sales Operations team, shaping the future of cybersecurity. You'll work fast, value ongoing learning, and respect each employee as a unique individual.

You'll help ensure systemic accuracy and usability of sales tools by timely and accurate resolution of support tickets. Primary sales tools to be supported include Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact
  • Assign, troubleshoot, and resolve tickets from sales users related to sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.

You'll work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.

Qualifications

8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified. Salesforce Administrator experience is highly preferred.

Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.

Experience with sales processes and experience in a sales environment is a plus.

Hands-on experience providing system and tools support to users.

Strong team player with service-oriented attitude and customer focus.

Excellent time management skills.

Quick learner and able to thrive in a fast-paced environment.

Aggressive problem solver.

Excellent written and verbal communication skills.

Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

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