Senior Business Process Expert

5 days ago


Gurgaon, Haryana, India SAP Full time
About the Role

As a Senior Business Process Expert, you will play a pivotal role in shaping the future of our clients' business processes. With a focus on convergent charging and invoicing, you will leverage your expertise to drive innovation and guide customer transformations.

Key Responsibilities
  • Act as a trusted advisor to senior-level clients, providing strategic guidance on business process optimization.
  • Implement SAP Convergent Charging and Convergent Invoicing solutions, ensuring seamless integration with existing systems.
  • Design and configure end-to-end business processes, including consume-to-cash, pre-paid, and post-paid scenarios for cross-industry clients.
  • Collaborate closely with team members to deliver successful projects, fostering strong relationships with clients and internal stakeholders alike.
Requirements

To excel in this role, you should possess:

  • A minimum of 7 years' experience in a similar field, with 3-4 years in a lead customer engagement/customer service consultant role.
  • In-depth knowledge of BRIM Convergent Charging & Convergent Invoicing processes for cross-industry clients.
  • Hands-on experience with SAP S/4HANA BRIM solution, account receivables, accounts payables, security deposits, installment plans, collection strategies, refunds, write-offs, and reconciliations.
  • Strong analytical and problem-solving skills, with excellent communication and presentation abilities.
  • A graduate or post-graduate degree in Management, Commerce, CA, ICWA, IT, or Engineering, or equivalent telecom industry experience.
About Us

We are a leading provider of enterprise software solutions, dedicated to empowering businesses to run better. Our innovative products and services help clients worldwide work more efficiently and effectively, driving growth and success.

Why Join Us?

At SAP, we offer a dynamic work environment, opportunities for professional growth, and a culture of inclusion and diversity. As a Senior Business Process Expert, you will be part of a talented team, working together to shape the future of business process optimization.



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