Technical Services Engineer

1 month ago

Noida, Uttar Pradesh, India RateGain Full time
About the Role

We are seeking a highly skilled Technical Services Engineer to join our team at RateGain. As a Technical Services Engineer, you will play a critical role in designing, implementing, and delivering integration solutions that enable Adara to receive data from our data providers and consortium partners.

Key Responsibilities
  • Onboarding Integrations:
    • Collaborate with customers, consortium partners, and data providers to understand customer-specific requirements and propose solutions for optimal data exchange.
    • Lead and assist new partner and client onboarding through Web SDK implementation, batch-file processing, and API integrations.
    • Provide guidance and recommendations on website/tag management configurations to achieve client use cases and business needs.
    • Assist in onboarding new customers on Adara's Consortium and implementation of customer batch-file ingestion.
  • Post Deployment:
    • Work independently and/or collaboratively with internal teams and clients to resolve client concerns, questions, and technical issues related to our Web SDK, API, or legacy pixel integrations.
    • Communicate and explain technical concepts to a wide range of audiences.
    • Continuously improve internal processes and technical troubleshooting reference materials.
    • Data auditing, analysis, and configuration for customers/partners.
  • Engineering and Cross-functional Collaboration:
    • Improve and maintain data collection web applications and APIs with support from Engineering.
    • Drive the continuous improvements of our implementation methodology by collaborating with Product, Data Science, and Engineering teams.
    • Communicate and collaborate across multiple cross-functional team members to support Adara's Consortium customers.
    • Drive and/or develop enhancements for automations for operational efficiencies and dashboards for monitoring.
    • Develop sample applications considering customer-specific requirements to demonstrate how data can be exchanged between Adara and customer platforms.
    Requirements
    • 5+ years of experience writing and deploying production code.
    • 3+ years of client-facing and customer service experience.
    • Orientation to technology in general, excellent understanding of JavaScript, HTML, jQuery, JSON, and DOM manipulation, strong tag management skills.
    • Preferably with experience coding (Python) or scripting with REST APIs.
    • Experience with Web or App development and deployment.
    • Experience with Google Big Query (or similar SQL environment) and creating data ingestion pipelines from multiple online and offline sources.
    • Solid debugging and troubleshooting skills.
    • Understanding of marketing technology (Martech) landscape a plus.
    • Understanding of Tag Management platforms such as Google Tag Manager, Tealium, etc. a plus.

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