
Senior Operations Manager, AR
2 weeks ago
Your key responsibility will be to oversee the day-to-day operations and ensure a high level of productivity and customer service delivery. You will lead a team and work closely with onshore and offshore teams to identify and resolve quality concerns.
- You will conduct quality assurance reviews of daily work to guarantee high-quality standards are maintained across all processes.
- Help your team prioritize their work, understand the critical importance of following Standard Operating Procedures (SOPs), and communicate challenges and findings to their supervisor in a timely manner.
- Inform leadership of critical findings impacting Revenue Cycle Management performance and recommend solutions to improve outcomes.
- Work with internal and external teams to document, action, and convert challenges raised by analysts into wins within set timelines.
- Collaborate with training teams to create and deliver knowledge to team members.
- Review Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly.
- Partner with teams to create and implement processes for identifying and resolving quality concerns and plans of action for client escalations.
The ideal candidate must possess strong knowledge of AR within Physician Revenue Cycle Management of US Healthcare.
- 7+ years of related working experience in core Provider RCM, out of which a minimum of 2 years as a Lead Operations managing a team of 10-20 FTEs.
- Strong knowledge of workflows and procedures within specialties such as Dermatology, Gastro, Orthopedics, Podiatry, Ophthalmology, ENT, etc.
- Adept at developing and analyzing various KPIs/other trends while running reports from various sources.
- Exceptional written, verbal, and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams.
- Advanced Excel skills including ability to use formulas, create pivot tables, templates, conditional formatting, and validation functions.
- Ability to create visualizations of data through charts, graphs, and PPTs using MS Office and other tools.
We offer a supportive workplace aligning to ModMed culture where you can develop expertise in respective ModMed products within three months of employment.
This role is designed for individuals who are committed to actively promoting a positive work environment and employee-focused work.
You will have opportunities to collaborate with diverse teams, contribute to process improvements, and grow professionally in this dynamic organization.
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