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Travel Experience Manager
2 weeks ago
We are seeking a dedicated and experienced travel professional to serve as a liaison between our organization and its current and potential customers.
The ideal candidate will possess the ability to effectively cater to the travel requirements of clients (individuals or businesses) with a focus on enhancing their travel experience.
- Key Responsibilities:
- Manage bookings, including domestic and international flights and rail.
- Provide information on products and services, such as visa, forex, health regulations, and insurance.
- Handle refund and cancellation of domestic and international air tickets.
- Coordinate the issuance of tickets with proper deal codes and utilization of bonus miles and other rewards.
- Follow communication scripts when handling different topics.
- Co-ordinate with clients, implant/servicing team.
- Assistance in follow up with invoicing and recoveries.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by going the extra mile.
- Effective communication skills along with active listening.
- Excellent knowledge of computer reservations systems, GDS systems, and e-traveling.
- Ability to interact, communicate, and negotiate effectively.
- Ability to multi-task, set priorities, and manage time effectively.
- Sound knowledge of domestic and international travel trends.
- Passionate interest in geography, strong domestic and international travel knowledge.
- Ability to assimilate information and pay close attention to accuracy and detail.
Total 3-5 years of relevant experience with a Travel Management Company.
OthersBudget: Competitive
