Device Operating System Engineer
2 days ago
Amazon Lab126 is a pioneering research and development company that designs and engineers innovative consumer electronics. As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks.
This role requires a high level of expertise in troubleshooting and debugging technical systems, with a strong understanding of distributed applications and enterprise applications. You should have experience in Unix, scripting in modern programming languages, and agile/scrum or related collaborative workflows.
Key Responsibilities:
- Provide first-level support for handling Jiras, tickets, operational issues from production services
- Provide engineering support of incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
- Work on maintenance-driven coding projects, primarily in C++ and Python
- Develop tools and automate manual operational tasks and easy maintenance of our services
- Build monitoring metrics dashboards, and report System health and Support status metrics
About the Team:
As an inventive research and development company, Amazon Lab126 has produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show. The Amazon Devices group delivers unique Amazon experiences, giving customers instant access to everything, digital or physical.
A Day in the Life:
You will be working on projects that push the boundaries of customer-device interaction, requiring you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Basic Qualifications:
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
- Experience in agile/scrum or related collaborative workflows
Salary Range:$120,000-$180,000 per year
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