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ServiceNow Technical Lead
2 weeks ago
Tata Consultancy Services Limited is a leading global IT services company.
Role SummaryWe are seeking an experienced ServiceNow Technical Lead to join our team. As a key member of our ITSM practice, you will be responsible for managing and implementing ServiceNow solutions for our clients.
Key Responsibilities- Technical Competency:
- Lead the implementation of ServiceNow projects from start to finish, ensuring timely delivery and high-quality results;
- Develop and maintain in-depth knowledge of ServiceNow products and modules, including ITSM, ITOM, HRSD, SecOps, GRC, CSM, and ITBM;
- Assist in developing project plans, budgets, and resource allocation strategies;
- Analyze customer requirements and develop technical solutions that meet their needs;
- Collaborate with cross-functional teams, including sales, marketing, and operations, to drive business growth and expansion;
- Behavioral Competency:
- Communicate effectively with customers, stakeholders, and team members to ensure successful project execution;
- Mentor and train junior team members on ServiceNow best practices and product capabilities;
- Participate in planning meetings, provide feedback during retrospectives, and help evaluate tool stability and performance;
- Good-to-Have:
- Experience in designing and developing custom ServiceNow applications;
- Familiarity with new ServiceNow modules, such as HRSD, SecOps, GRC, CSM, and ITBM;
- ServiceNow Implementation Specialist certification;
To succeed in this role, you should have:
- A minimum of 5 years of experience in ServiceNow administration, development, or consulting;
- In-depth knowledge of ServiceNow products and modules;
- Excellent communication, leadership, and problem-solving skills;
- Ability to work collaboratively in a fast-paced environment;