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ServiceNow Technical Lead

2 weeks ago


Kolkata, West Bengal, India Tata Consultancy Services Full time
About Us

Tata Consultancy Services Limited is a leading global IT services company.

Role Summary

We are seeking an experienced ServiceNow Technical Lead to join our team. As a key member of our ITSM practice, you will be responsible for managing and implementing ServiceNow solutions for our clients.

Key Responsibilities
  • Technical Competency:
    • Lead the implementation of ServiceNow projects from start to finish, ensuring timely delivery and high-quality results;
    • Develop and maintain in-depth knowledge of ServiceNow products and modules, including ITSM, ITOM, HRSD, SecOps, GRC, CSM, and ITBM;
    • Assist in developing project plans, budgets, and resource allocation strategies;
    • Analyze customer requirements and develop technical solutions that meet their needs;
    • Collaborate with cross-functional teams, including sales, marketing, and operations, to drive business growth and expansion;
  • Behavioral Competency:
    • Communicate effectively with customers, stakeholders, and team members to ensure successful project execution;
    • Mentor and train junior team members on ServiceNow best practices and product capabilities;
    • Participate in planning meetings, provide feedback during retrospectives, and help evaluate tool stability and performance;
  • Good-to-Have:
    • Experience in designing and developing custom ServiceNow applications;
    • Familiarity with new ServiceNow modules, such as HRSD, SecOps, GRC, CSM, and ITBM;
    • ServiceNow Implementation Specialist certification;
About You

To succeed in this role, you should have:

  • A minimum of 5 years of experience in ServiceNow administration, development, or consulting;
  • In-depth knowledge of ServiceNow products and modules;
  • Excellent communication, leadership, and problem-solving skills;
  • Ability to work collaboratively in a fast-paced environment;