Customer Service Representative

3 weeks ago


Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

About the Role:

We are seeking an experienced Customer Service Executive to join our team at Harmony United Psychiatric Care. As a key member of our customer service department, the successful candidate will be responsible for providing exceptional support and assistance to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Serve as the primary point of contact for clients, responding to inquiries and providing information about our healthcare services.
  • Investigate and resolve escalated issues in a timely and satisfactory manner, ensuring customer satisfaction and retention.
  • Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided.
  • Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience.
  • Prepare and present regular reports on customer service performance, including key metrics, trends, and insights.

Requirements:

  • At least 5 years of experience in international voice calling.
  • Must be a B-Tech graduate from any stream.
  • Proven track record of delivering high-quality customer service and driving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
  • Ability to work well under pressure and handle multiple priorities in a fast-paced environment.

Work Environment:

Our company, Harmony United Psychiatric Care, is a dynamic and innovative organization dedicated to revolutionizing the healthcare industry. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible.

What We Offer:

  • Competitive salary (including EPF and PS).
  • Health insurance.
  • Four days' work-week (Monday – Thursday).
  • Opportunities for career growth and professional development.
  • Additional benefits like food and cab-drop are available.

Our Commitment:

At Harmony United Psychiatric Care, we actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.



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