Sports Team Leader

4 weeks ago


Agra, Uttar Pradesh, India Decathlon Full time

Role Overview

As an Omni Sport Leader at Decathlon, you will be responsible for delivering a 5-star shopping experience to our customers across all channels. Your mission is to ensure that every customer leaves our stores satisfied or satisfied.

Key Responsibilities

  • Greet, smile, and engage with customers to understand their needs.
  • Utilize an omnichannel medium to sell products and services that fulfill customers' needs.
  • Assist customers in expanding their choices through digital channels when they are in-store.
  • Stay up-to-date with Decathlon's products, services, and offers across all channels.
  • Ensure the best-in-class offer, display, and availability for your sport.
  • Guarantee customer and teammate safety in-store, with products, stock storage, and data protection.
  • Select the right offer to give customers, the right product and services.
  • Forecast business according to seasonality/trend and ensure appropriate stock levels.
  • Set up an experiential layout with strong visual merchandising strategies to increase business.
  • Master the tools needed to give customers the best-in-class offer, display, and availability.

Performance Metrics

  • Develop your sport's local omnichannel performance.
  • Grow your sport and its market share.
  • Act as a sports ambassador, building a sports community to encourage customer/user engagement in sports practice within your catchment.
  • Affiliate with the right partners to help customers practice their sport through events, workshops, and playgrounds.
  • Make data-driven decisions for customers/users according to data collected through omnichannel channels.

Sustainability

  • Boost eco-designed product sales.
  • Boost the share of circular sales (Buyback, Services, etc.).
  • Reduce emission and wastage at your site.


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