
High-Performance Payroll Specialist
3 days ago
We are seeking a highly skilled and motivated Oracle Cloud HCM Payroll Lead to join our expanding team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.
The successful candidate will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.
Responsibilities:- Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities.
- Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
- Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
- Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
- Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
- Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
- Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
- Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
- Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process.
- Broad Oracle Application experience, including other HCM or ERP modules.
- Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS).
- Exposure to payroll in different legislative regions (e.g. India, or EMEA).
- Experience working in a multi-regional or global support model.
- Previous involvement in client onboarding or managed services transition projects.
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