Digital Transformation Leader

3 weeks ago

Jaipur, Rajasthan, India Genpact Full time
Job Description

Genpact is seeking a highly skilled Digital Transformation Leader to join our team. As a key member of our organization, you will be responsible for directing and executing Lean Digital Transformation (LDT) roadmaps that solve business problems and opportunities for our key customers in the Hi-Tech and T&S domain.

Key Responsibilities:

  • Interact with clients to understand key business priorities and opportunity identification.
  • Direct the identification of gaps and transformation improvements in various processes.
  • Coach and mentor Green Belt and Lean Projects – Process Standardization, Metric Movement, Automation, Transformation Projects.
  • Work with teams to build and implement a factory model to industrialize Robotic Process Automation (RPA) across all LOBs to deliver the agreed scope and realize the required business benefits using an Agile RDLC model.
  • Accountable to deliver incremental transformation targets year-over-year.
  • Work with teams to design and program manage RPA project plans and their adherence.
  • Create roadmaps for RPA deployment.
  • Work closely with the RPA Technical team and Operations teams to ensure technical solutions are designed to deploy bots as a team.
  • Work with teams to deploy RPA bots to improve transaction efficiencies across the portfolio to improve operational effectiveness and adhere to controllership.
  • Deploy Quality Process Automation (QPA) and Lean Six Sigma (LSS) projects for mitigating process issues and improving operational efficiencies identified across towers.
  • Conduct the full lifecycle of deploying bots through project management from analysis to design, development, and handing over to support through effective coordination between various functions involved in the entire lifecycle.
  • Contribute to the creation of roadmaps with account global operating leads for driving RPA transformation and process improvement and conduct periodic reviews with internal and external stakeholders calling out risks and issues on time.
  • Support Operations to meet business objectives by applying robotics and analytics capabilities.
  • Drive transformation for Hi-Tech and Trust & Safety portfolios processes (Built in Cloud & SaaS) using LSS, RPA, and QPA.
  • Contribute to improvements in client environments with a focus on Process Standardization and Continuous Improvement projects.
  • Responsible for directing Value Stream Mapping (VSM) and Process Mapping activities for identifying and developing automation ideas.
  • Delivers oral and written communications that have clarity and impact.
  • Creates a team environment of accountability and commitment for reaching goals.
  • Coordinate with Digital and Transformation leaders to integrate automation opportunities for effective results.

Qualifications:

  • Robotics platform knowledge and experience in driving RPA implementation. Experience in one or more of the market-leading RPA platforms is a must from Automation Anywhere, Blueprism, UiPath, or MS-Power Automate.
  • Understanding of Six Sigma, Lean, and Continuous Improvement concepts. Good to have LSS-GB/BB certification.
  • Extensive experience in the Hi-Tech and T&S domain should have led transformation across all sub-processes.
  • Should have exposure to the deployment of digital tools to transform processes.
  • Project Management skills – Strong influencing skills and clarity of thought on effective project management is required. Good to have PMP, CSM certifications.
  • People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders.
  • Must be able to work in dynamic and tight deadlines to meet the project schedule.
  • Experienced Process improvement and Automation expert with domain exposure in customer care & services domains.
  • Experience as LDT resource leading large business clients:
  • Accountable for deploying RPA, QPA, and CI projects to meet contractual FTE targets.
  • Must have project management experience elsewhere.

Preferred Qualifications:

  • As MBB, conducting workshops for identifying automation opportunities and creating VSM to extract information required to make QPA, RPA automation roadmaps.
  • Educate and make Genpact internal and client stakeholders aware of the RPA deployment methodology for increased participation and collaboration where required.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on X, YouTube, and Facebook.

Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Strategic Transformation Leader

    14 hours ago

    Jaipur, Rajasthan, India CrossOver Talent Full time

    **Job Overview**CrossOver Talent is seeking an accomplished Strategic Transformation Leader to spearhead organizational excellence and drive business growth.The ideal candidate will possess a deep understanding of human resources management, strategic leadership, and change management.

  • Chief Digital Transformation Officer

    2 weeks ago

    Jaipur, Rajasthan, India Dr. B. Lal Clinical Laboratory Full time

    Job Description:We are seeking a highly skilled Chief Digital Transformation Officer to join our team at Dr. B. Lal Clinical Laboratory. The successful candidate will provide strategic and operational leadership for our Information Technology department, focusing on managing IT infrastructure, ensuring data security, and overseeing technical projects.Key...

  • Salesforce Marketing Cloud Developer

    4 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    Job SummaryWe are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Horizontal Digital. As a key member of our digital consultancy, you will be responsible for designing and implementing innovative marketing solutions that drive customer engagement and loyalty.Key ResponsibilitiesDevelop and implement marketing campaigns using...

  • Technical Lead

    1 month ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    Job Title: Technical LeadAt Horizontal Digital, we're seeking a highly skilled Technical Lead to join our team. As a Technical Lead, you will be responsible for leading the design and implementation of digital marketing solutions using Salesforce Marketing Cloud.Key Responsibilities:Lead the design and implementation of comprehensive digital marketing...

  • Google Ads Expert

    4 weeks ago

    Jaipur, Rajasthan, India VAIBHAV GLOBAL LIMITED Full time

    Role Overview:This is a hands-on role comprising day-to-day delivery of paid media strategies across TJC.co.uk, primarily Shopping but also search, remarketing and programmatic display. Working with the Head of Digital Marketing (Google), and other key managers, you will own the PPC strategy and execution.You will have a pivotal role in one of the business'...

  • Salesforce Marketing Cloud Developer

    2 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    About the RoleWe are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Horizontal Digital. As a key member of our digital marketing team, you will be responsible for designing and implementing innovative marketing solutions using the Salesforce Marketing Cloud platform.In this role, you will work closely with our clients to...

  • Strategic Human Capital Leader

    2 weeks ago

    Jaipur, Rajasthan, India CrossOver Talent Full time

    About This Role:The Chief Human Resource Officer will be responsible for leading significant organizational transformations and change management initiatives, ensuring alignment with management's strategic direction and fostering a culture of excellence, innovation, and growth within CrossOver Talent.Key Responsibilities:Organizational Transformation:Develop...

  • HR Business Partner

    1 month ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    Job Title: Senior HR Business PartnerAt Horizontal Digital, we're driven by a passion for delivering exceptional customer experiences. As a Senior HR Business Partner, you'll play a pivotal role in shaping and executing our HR strategies across India locations.Key Responsibilities:Provide strategic HR guidance to senior leadership, focusing on employee...

  • Site Reliability and Observability Leader

    3 weeks ago

    Jaipur, Rajasthan, India Telstra Full time

    About the RoleWe are seeking a skilled Site Reliability and Observability Leader to enhance customer and employee experiences from a stability and availability perspective.Key ResponsibilitiesEnhance customer and employee experiences from a stability and availability perspective.Lead a diverse team of engineers, providing guidance, mentorship, and talent...

  • Digital Marketing Operations Manager

    2 weeks ago

    Jaipur, Rajasthan, India Accor Full time

    Digital Marketing Role at AccorAccor is a global hospitality leader, and our Digital Marketing team plays a vital role in promoting our brand, destinations, and hotels worldwide. As a Digital Marketing professional at Accor, you will be responsible for driving qualified website traffic, managing search engine campaigns, and fostering partnerships to increase...

  • Digital Transformation Specialist

    3 weeks ago

    Jaipur, Rajasthan, India Wedig Techsolutions Private Limited Full time

    Skillfully contribute to product vision with holistic design thinking and collaborate with cross-functional teams to drive business solutions at Wedig Techsolutions Private Limited.Key Responsibilities:Contribute to Product VisionCross-Functional Team CollaborationUser Flow DesignRequirements AnalysisProject ManagementUser Acceptance TestingRequired...

  • Technical Lead

    2 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    About the Role:We are seeking a skilled Technical Lead to join our team at Horizontal Digital. As a key member of our team, you will be responsible for delivering exceptional client outcomes and architecting digital marketing solutions using Salesforce Marketing Cloud and related technology stack.Key Responsibilities:Collaborate with Project Managers,...

  • Senior Salesforce Technical Architect

    3 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    **Job Title:** Salesforce Technical LeadWe are seeking an experienced Salesforce Technical Lead to join our team at Horizontal Digital. As a Technical Lead, you will be responsible for leading the technical implementation of projects across various technical solutions.**Key Responsibilities:Lead the technical design and implementation of Salesforce...

  • Digital Marketing Specialist

    4 weeks ago

    Jaipur, Rajasthan, India JewelsHire Full time

    Job DescriptionJewelsHire, a distinguished leader in the realm of jewellery industry recruitment, is seeking a skilled Digital Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for managing our social media presence, creating engaging content, and developing effective marketing strategies to drive...

  • **Cloud Marketing Advocate**

    3 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    About UsAt Horizontal Digital, our mission is to deliver exceptional customer experiences through innovative digital solutions.Job SummaryWe're seeking a skilled Salesforce Marketing Cloud Developer to join our team. The ideal candidate will have a strong ability to support the creation of innovative digital transformation strategy and to help deliver and...

  • Digital Media Marketing Specialist

    6 days ago

    Jaipur, Rajasthan, India JewelsHire Full time

    Job OverviewJewelsHire is a distinguished leader in the realm of jewellery industry recruitment, inviting applications for a position at a renowned jewellery manufacturer located in Sitapura Jaipur.This role involves managing social media handles, creating engaging content, and tracking consumer interactions. A good understanding of digital marketing, social...

  • Senior Salesforce Developer

    3 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    Job Title: Senior Salesforce DeveloperAbout the Role:At Horizontal Digital, we're seeking a highly skilled Senior Salesforce Developer to join our team. As a Senior Salesforce Developer, you will be responsible for leading the technology implementation on transformative Salesforce engagements. You will use your analytical and technical skills to provide...

  • Digital Marketing Specialist

    3 weeks ago

    Jaipur, Rajasthan, India JewelsHire Full time

    Job DescriptionJewelsHire, a distinguished leader in the realm of jewellery industry recruitment, is seeking a skilled Digital Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for managing our social media presence, creating engaging content, and developing effective marketing campaigns to drive...

  • Senior Salesforce Developer

    3 weeks ago

    Jaipur, Rajasthan, India Horizontal Digital Full time

    Key ResponsibilitiesAs a Senior Salesforce Developer at Horizontal Digital, you will lead the technology implementation on transformative Salesforce engagements. In this role, you will use your analytical and technical skills to provide objective advice and expertise, guiding clients in their Sales, Service, and/or Experience transformation journey.Key...

  • Digital Marketing Specialist

    4 weeks ago

    Jaipur, Rajasthan, India JewelsHire Full time

    JewelsHire is a distinguished leader in the realm of jewellery industry recruitment. We are seeking a highly skilled Social Media Executive to join our team at a renowned jewellery manufacturer located in Jaipur.Key Responsibilities:• Manage social media handles of the company• Create engaging social media content• Track and manage social media...