Platform Leader

3 days ago

Nagpur, Maharashtra, India beBeePlatform Full time US$ 1,00,000 - US$ 1,30,000
\Senior Platform Manager\

The Senior Platform Manager will be a key member of our fast-paced leadership team, responsible for overseeing the Service Management platform to ensure error-free operations. This critical role reports directly to the Head – Technology Service Management and plays a vital part in the overall growth and stability of the team.

\\Key Responsibilities\
  • \
  • Owning the Service Management platform administration, ensuring alignment with business needs and ITIL best practices.\
  • Platform administration, AI-driven Automations, Optimizations & Integrations, License Management, driving policies and procedures to platform governance.\
  • Initiating and leading Tool enhancements and Automations for process improvements.\
  • Providing subject matter expertise in the ITSM & CMDB tool Architecture and Service Map configurations.\
  • Accountable for Request Management and driving Continuous improvement and volume reductions by adopting innovative and interactive technical solutions.\
  • Leading KPI and Reporting for all Service management processes.\
  • Managing vendors and contracts for BAU and Project Resources and tracking their performance.\
  • Preparing annual budgets and managing expenses for the Service management team.\
  • Managing and mentoring the team of technical resources to drive organization objectives and platform stability.\
  • Tracking and Managing the Risk and Audit Items for the team.\
  • Providing support for planning and achieving the learning and development goals of the team.\
    • \
    • Requirements:\
    • Self-driven with 14+ years of experience in governing BMC Helix ITSM.\
    • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.\
    • Working knowledge of Helix GPT is a must with demonstrated ability to leverage AI technologies effectively in Service Management.\
    • In-depth understanding of Common Data Model and CMDB configuration.\
    • Experience in establishing Management Information Systems and license management.\
    • Strong understanding of UI/UX tools and HCD (Human Centric Design).\
    • Managed ITSM transformation programs.\
    • Designing, defining, and driving ITIL processes, preferably from Banking Industry.\
    • Significant experience in leading support for large, complex, multi-functional environments.\
    • Prior meaningful technology and business/industry work experience including experience in Vendor management and Finance management (budgeting/forecasting/expenses).\
    • Experience with Scrum, Kanban, or other Agile development techniques.\
    • Ability to build positive relationships with own team, business, and technology partners.\
    • Candidate must be able to multitask, handle changing priorities, and work independently in a fast-changing environment.\
    • Skills Required:\
    • BMC Helix ITSM.\
    • AI-driven Automation.\
    • ITIL Best Practices.\
    • CMDB Configuration.\
    • UI/UX Tools.\
    • Agile Development Techniques.\\/div>

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