ServiceNow ITSM Developer Position

2 days ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a skilled ITSM developer to join our team.


Job Description:

  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for the development of user stories, configurations, and deliver them on agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.

The ideal candidate will have a deep understanding of ServiceNow ITSM modules, portal, front-end development, and be able to design and develop scoped applications, workflows, or flow designers, integration hub, B2B integrations. They should also have hands-on experience with REST, WSDL, JSON, and be able to integrate with other third-party applications, data sources.


Required Skills and Qualifications:

  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, portal, front-end.
  • Hands-on developer experience in ITSM, scoped application design, workflow or flow designer, integration hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation – technical design, developer notes, user manual etc.
  • Manage data with tables, CMDB, import sets, and update sets.
  • Create workflow activities and approvals, incident form, service catalog / service requests, approval flows, service portal pages, widgets, UI macros – complex catalog development.
  • Expertise in configuring UI actions/UI policy/Acl/client scripts, business rules, inbound actions. Macros etc. CSS based UX/UI design & development, using angular-based client-side & server-side scripts, JavaScript, AJAX, HTML, CSS, JSON web technologies.
  • Configure performance analytics, reporting & dashboards.

Desired Credentials/Knowledge:

  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development(must)
  • ITIL v4 Certified(optional)

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