End-User Computing Strategist

1 week ago

Ghaziabad, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Job Title: Technology Transformation Leader

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This leadership position oversees the strategic development and implementation of end-user computing solutions across a global enterprise. The ideal candidate will possess a deep understanding of technology and its applications, as well as strong leadership and communication skills.

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The Technology Transformation Leader will be responsible for leading all aspects of end-user computing, including desktop and field support, endpoint management, collaboration platforms, and executive support. This role requires championing modern workplace enablement in a GxP-regulated environment, focusing on productivity, mobility, and collaboration across workforce.

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To excel in this position, you should have a Bachelor's degree in information technology or a related field; a Master's degree or MBA is a strong plus. Relevant certifications include ITIL V4 Intermediate, Microsoft 365 Certified: Endpoint Administrator Associate, and Microsoft Certified: Azure Fundamentals.

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Essential skills for this role include strategic thinking with strong execution and delivery focus, exceptional leadership and team development skills, excellent communication, presentation, and executive stakeholder engagement, and strong analytical and operational problem-solving abilities.

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Responsibilities:

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  • Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions.
  • Own the ITIL-aligned service lifecycle for end-user services, including incident, request, knowledge, and change management.
  • Manage large-scale hardware/software refresh cycles, licensing compliance, procurement, and vendor relationships.
  • Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end-user environment.
  • Define and track SLAs, KPIs, and user satisfaction metrics, using data insights to improve operational performance and strategic decisions.

Requirements:

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  • Bachelor's degree in information technology or a related field
  • Master's degree or MBA (strongly preferred)
  • Relevant certifications in ITIL, Microsoft 365, and Azure
  • Exceptional leadership and team development skills
  • Strong analytical and operational problem-solving abilities

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