Cloud and Infrastructure Engineer

5 days ago

Mumbai, Maharashtra, India Indicia Worldwide Full time
About Indicia Worldwide

We are a global communications agency with a strong focus on technology and data-driven insights. Our mission is to create new value for our clients and their customers by driving marketing performance and reducing costs.

Job Description

We are seeking a highly skilled Cloud and Infrastructure Engineer to join our team. As a key member of our Cloud Service Desk team, you will be responsible for maintaining and supporting our internal infrastructure, including servers and cloud environments.

Key Responsibilities:

  • Control and maintain all areas of the business IT cloud and internal infrastructure.
  • Create and maintain up-to-date and accurate documentation of systems and infrastructure.
  • Ensure systems are monitored and effective backup processes are in place, ensuring outages are responded to efficiently and a high level of system availability is maintained.
  • Monitor and maintain system security in line with company standards.
  • Be an owner of infrastructure issues, ensuring, where possible, that issues are mitigated before they cause an impact on the company or its clients.
  • Maintain constant monitoring of the company's Intrusion Detection System and other systems to ensure our information security is as tight as possible.
  • Make sure systems and methods of recovery are fully understood to ensure priority and a prompt resolution to outages.
  • Constantly review system backups and procedures to ensure they are running within company practices and all systems are covered.
  • Work closely with the Team Leader, Global IT Infrastructure Manager, and the various infrastructure teams to ensure the company is fully communicated when required, such as during outages.
  • Maintain accurate and up-to-date documentation of all systems and infrastructure.
  • Be a point of escalation for the IT Team, including supporting 1st and 2nd line issues where required.
  • Manage support tickets, changes, and incidents in line with ITIL frameworks.
  • Identify areas of improvement in both the infrastructure and department processes.
  • Keep abreast of the latest technologies and legal requirements to make sure the company always has the tools and setup it requires to function at its best.
  • To ensure ticket Service Level Agreements are met and adhered to at all times, making escalations minimal, especially tight SLAs around incidents occurring in client setups.
  • Take part in a 24x7 shift structure to ensure all our systems availability is maintained.
  • Any other ad-hoc works as requested by the business.

Requirements:

  • Flexibility for 24-hour shift work.
  • The hybrid work model applies to this role, which requires to come to the office in Malad, Mumbai whenever needed. You will be expected to perform in a flexible environment but ensuring delivery.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.

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