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Data Science Manager

1 month ago


Bengaluru, Karnataka, India Freshworks Full time

About the Role

Freshworks is seeking a seasoned Data Science Manager to lead our Applied AI engineering team. As a key member of our product engineering team, you will drive the application of AI across our suite of products, developing the thinking of our team and shaping the data science philosophy, planning, and strategy.

Responsibilities:

  • Inspire, lead, and grow a team of data scientists, machine learning engineers, and leads.
  • Provide data science and technical leadership for product and across all engineering requirements.
  • Clarify our Applied AI philosophy and engineering strategy to key stakeholders and drive consensus.
  • Continuously improve and drive engineering best practices around software engineering and lead the craftsmanship, resilience, and scalability of your solutions.
  • Bring a passion to stay on top of AI trends, experimenting with and learning new technologies, participating in internal and external technology communities, and mentoring other members of the engineering community.
  • Encourage innovation, implementation of cutting-edge technologies, inclusion of outside-the-box thinking, teamwork, self-organization, and diversity.
  • Work with product management, architecture, and professional services to deliver and maintain compelling products to market.
  • Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities.
  • Be a champion for AI test discipline and evaluation scores, making AI capabilities more deterministic.
  • Reduce the time-to-insights window for new customers.
  • Be responsible for the overall development and release life cycle.

Qualifications

  • BE/B.Tech in Computer Science/Software Engineering from a reputed college/university.
  • 10+ years of industry experience with experience leading engineering teams with over 6+ software engineers.
  • Hands-on experience in building large-scale distributed systems with AWS.
  • 2+ years of direct people management experience, including managing managers.
  • 2+ years of experience working in Generative AI/Deep learning.
  • Experience communicating with technical and non-technical stakeholders at all levels across the business.
  • Experience in building highly scalable Enterprise SaaS software is a big plus.
  • Experience in AWS will be an added advantage.
  • Exceptional leadership skills and proven experience in shaping team culture.
  • Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities.
  • Strong analytical skills and passion for answering questions with data.
  • Bachelor's degree in computer science, engineering, or a related discipline.
  • Proven record of building, managing, and sustaining product organizations.
  • Must have the ability to influence people at the business unit level.
  • Must have the ability to understand the technical and non-technical aspects of product development.
  • Excellent problem-solving skills.
  • Excellent verbal and written communication skills.

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg, and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.