Account Relationship Manager
8 hours ago
This is a 6-month contract position with a global technology leader. As a Customer Retention and Accounts Specialist, you will manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
The role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and other relevant metrics.
Key Skills Required:
- Microsoft Excel
- Microsoft Word
- CRM Systems
- Communication and Negotiation
- Problem Solving
- Organizational and Analytical Skills
Benefits:
This is an excellent opportunity to work in a dynamic environment and utilize your skills to make a positive impact on our business.
What We Offer:
We are committed to providing a supportive and collaborative work environment that encourages growth and development.
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