Financial Operations Manager
2 weeks ago
Job Title: Financial Operations Manager
Job SummaryWe are seeking a highly skilled and experienced Financial Operations Manager to join our team. This is an exciting opportunity for a professional with a strong background in financial operations, billing, and collections.
The ideal candidate will have a minimum of 7-8 years' experience in AR (Billing & Collections) with 2-3 years of people management role. They will be responsible for managing the Order to Cash (O2C) process, including billing, collections, and dispute resolution.
The selected candidate will also ensure accurate and timely invoicing as per SLAs, review client contracts to prevent discrepancies, and proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
Key Responsibilities- Manage the O2C process including billing, collections, and dispute resolution.
- Ensure accurate and timely invoicing as per SLAs, with all supporting documentation.
- Review client contracts to prevent any discrepancies in invoicing.
- Proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
- Communicate with clients via email and phone for collection of overdue payments.
- Record customer feedback and facilitate prompt resolution.
- Coordinate with internal teams (Sales, Operations, Tax) for timely issue resolution.
- Ensure achievement of team KPIs and individual deliverables.
- Monitor and manage collections in line with contract TATs.
- Generate accurate and timely reports for collections.
- Raise payment release requests to Treasury for salary disbursements to associates.
- Conduct client visits as required.
- Identify and escalate high-risk accounts to management.
- Drive continuous process improvements and best practices.
- Prepare monthly and quarterly management reports.
- Graduate in Commerce. MBA Finance will be preferable.
- Proficient in MS Office applications, especially in MS excel.
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