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Financial Recovery Professional
3 weeks ago
We are seeking a professional with excellent communication and negotiation skills to join our team as a Collections Specialist.
Job Description- Contact delinquent customers via calls to follow up on overdue payments.
- Manage loan portfolios across DPD (Days Past Due) buckets.
- Offer closure, settlement, or restructuring options aligned with internal policies.
- Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
- 1–3 years of experience in collections or recoveries, ideally in Personal Loans, Business Loans, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
- Prior experience in tele-calling or collections call centers is a must.
- DRA Certification is preferred but not mandatory.
- Strong knowledge of recovery/settlement documentation and processes.
- Fluency in Hindi and English (knowledge of additional regional languages is a plus).
- Excellent negotiation, persuasion, and conflict-resolution skills.
The ideal candidate will be able to remain calm and effective under pressure, demonstrate a customer-first approach, and have a high level of integrity, empathy, and ownership.
