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Customer Care Specialist

2 weeks ago

Jaipur, Rajasthan, India GENPACT Full time

About the Role

We are seeking a skilled and motivated individual to join our team as a Process Associate - Customer Care. In this role, you will play a key part in delivering exceptional customer experiences by responding to customer inquiries, resolving issues, and providing support for data collection. You will also maintain a deep understanding of client processes and policies, reproduce customer issues, and escalate product bugs. To succeed in this position, you will need to demonstrate innovation and intuition in identifying areas requiring operational adaptation and improvement, possess excellent communication and problem-solving skills, and be able to work well in a fast-paced environment.

Key Responsibilities

  • Respond to customer queries and concerns
  • Provide support for data collection to enable account recovery
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers