Sustainability Services Operations Manager
4 weeks ago
This role offers an exceptional opportunity to contribute to Amazon's commitment to sustainability. As a key member of the Consumer division, you will play a crucial part in scaling Recovery Services and Sustainability programs.
About the RoleThe Process Improvement Specialist will be responsible for delivering projects, features, processes, and systems that improve liquidations, scale recovery services, and help the environment. This includes writing business and technical requirements documents, ensuring clear communication and coordination of requirements to the business and development teams.
You will establish business goals and supporting business metrics and indicators for success. Your analysis and problem-solving skills will enable you to identify, prioritize, and communicate key areas for service and business improvement along with key metrics.
Key responsibilities include:
- Delivering projects, features, processes, and systems that improve liquidations, scale recovery services, and help the environment
- Writing business and technical requirements documents and ensuring clear communication and coordination of requirements to the business and development teams
- Establishing business goals and supporting business metrics and indicators for success
- Analyzing and solving business problems at their root, stepping back to understand the broader context
- Identifying, prioritizing, and communicating key areas for service and business improvement along with key metrics
A day in the life of this role involves exceptional program management, strong communication and collaboration skills. You will coordinate across multiple work streams, communicate clearly appropriate triggers and actions.
RequirementsTo succeed in this role, you will need:
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLOOKUP) at an advanced level and SQL
- Ability to dive deep into data, analyze trends, and identify problems
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
We offer a competitive salary of $120,000 per year, making this an attractive opportunity for those looking to advance their careers in sustainability and operations.
Please note that this is an estimated salary based on industry standards and location. The actual salary may vary depending on individual circumstances.
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