Senior Cloud Security Specialist

2 weeks ago


Bengaluru, Karnataka, India Rubrik Full time

About the Role:

Rubrik's Global Customer Support and Success Organization is a team of professionals committed to delivering world-class post-purchase experiences. As a Senior Cloud Security Specialist, you will be responsible for providing enterprise-level technical support to our customers via various channels. Your primary focus will be on delivering effective solutions to both technical and non-technical end-users while supporting a wide range of technologies and cloud deployments.

Key Responsibilities:

  • Contribute to the effective and efficient handling of all levels of technical support cases, from basic user questions to complex issues requiring in-depth technical and problem-solving skills.
  • Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend/implement appropriate solutions to resolve the issue.
  • Independently diagnose and resolve problems within our sphere of the customer environment.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team.
  • Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices.
  • Research, troubleshoot, and resolve escalated customer issues.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Interact with various internal teams, such as escalations, engineering, and facilitate communication between customers and other teams.
  • Contribute technical content to Rubrik's leading Deployment Guides, Knowledge Base, FAQs, etc.

Requirements:

  • 6+ years of experience in enterprise technical support/DevOps, troubleshooting, including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration.
  • Outstanding problem-solving skills.
  • Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure. Office 365 API, database knowledge preferably MS SQL, scripting knowledge (Python, Perl...), automation skills, microservices architecture, SaaS systems, managing apps on clouds.
  • Knowledge and hands-on experience on cloud deployments.
  • Willingness to learn and adapt to the entire technology stack.
  • A Bachelor's degree in Computer Science or Engineering.


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