Senior Cybersecurity Specialist

2 days ago

Bellary, Karnataka, India beBeeNetwork Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: 3rd Line Network Security Engineer

This role involves the provision of advanced network security support to customers, including troubleshooting and resolving complex technical issues. The ideal candidate will have a strong understanding of network protocols and technologies, as well as experience working with firewalls, VPNs, and other security devices.

 

  • Key Responsibilities:
  • Manage and own support tickets for existing customer services.
  • Design and implement changes based on client requirements.
  • Collaborate with the 2nd Line Service Desk team and Solution Delivery team to provide customer support and configuration tasks.

 

  • Responsibilities:
  • Regular communication with existing customers through verbal and written means.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership and effectively manage support tickets for incidents, change, and service requests.
  • Plan and complete assigned projects by the Head of 3rd Line Network Support.
  • Documented customer solutions – CMDB, Visio documentation, technical summary write-up.
  • DR/Failover Testing.
  • Support and mentor 2nd Line engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • On-call rota out of hours for high-priority incidents.

 

Required Skills and Qualifications:

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root causes and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.
  • Familiarity with Cloud products such as Azure / Amazon AWS.
  • Experience working within a Managed Service Provider Environment.
  • Minimum Basic experience with network automation/programing such as Ansible/Python.

 

Technical Requirements:

  • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless; Cisco, Meraki, Aruba.
  • Security; Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.

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