Quality Assurance Manager
4 weeks ago
WNS Global Services is seeking a Quality Assurance Manager to lead our Transactional Quality team in Mumbai. The ideal candidate will have a strong background in quality assurance methodologies and excellent leadership skills.
Key Responsibilities:
- Quality Assurance Management: Develop and implement a comprehensive quality assurance program for airline back office and corporate travel management services.
- Team Leadership: Lead, mentor, and motivate a team of quality assurance professionals.
- Continuous Improvement: Identify areas of improvement and work with cross-functional teams to implement enhancements.
- Reporting: Create and distribute regular quality reports to management highlighting performance trends, areas for improvement, and success stories.
- Client and Stakeholder Communication: Collaborate with clients to understand their quality expectations and feedback.
- Compliance and Standards: Ensure compliance with industry regulations and quality standards.
Qualifications:
- Bachelor's degree
- Strong knowledge of quality assurance methodologies and tools
- Excellent leadership, interpersonal, and communication skills
- Analytical and problem-solving skills with the ability to interpret data and make data-driven decisions
- Familiarity with travel industry regulations and quality standards
- Certification in quality management (e.g., Six Sigma, Lean, ISO 9001) is a plus
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