Senior Training Operations Director

Our organization is seeking an experienced leader to fill a Senior Training Manager position.

• Oversee the development and implementation of comprehensive training programs that align with long-term business objectives.
• Design and deliver training initiatives that address the latest industry trends, leveraging coding standards and best practices.
• Lead the refinement of training methodologies to enhance learning efficiency and outcomes.
• Accountable for specific location training activities and project quality.
• Provide strategic leadership by managing and mentoring Managers and AMs, guiding them to drive performance excellence within the training function.
• Foster a culture of continuous improvement, ensuring that trainers and process coaches are well-equipped to meet organizational goals.
• Create a developmental roadmap for SM/DMs/AMs, identifying leadership potential and promoting internal growth.

Key Responsibilities:

• Develop and implement robust performance tracking mechanisms to monitor the effectiveness of training programs on a larger scale.
• Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
• Identify performance gaps at the organizational level and devise strategic plans to address them.

Strategic Leadership:

• Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.

Training Programs:

• Development and implementation of training programs.
• Analysis of performance metrics.

Requirements:

• 15+ years of experience in training operations, process coaching, or quality management.
• 5+ years in a managerial or leadership role.
• HCC Knowledge: Extensive expertise in HCC coding systems.
• Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
• Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.

Preferred Qualifications:

• Coding Certification – AAPC/AHIMA.
• Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

Competencies:

• Strategic Leadership: Ability to execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members.
• Change Management: Experience managing change and driving transformation.
• Innovation & Adaptability: Ability to adopt and implement cutting-edge training solutions.
• Data-Driven Decision Making: Strong analytical and reporting skills.