Senior Technical Program Manager for Global Procurement Technology

20 hours ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time
Job Description

At ADCI HYD 13 SEZ - H84, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

Main Responsibilities:

  • Support various business groups within the Global Procurement Organization's Technology Team, converting requests into well-formed projects, features and deliverables to support multinational operations.
  • Orchestrate the creation of automated systems and metrics to support the organization in meeting its strategic business objectives through technology enablement.
  • Apply a structured change management approach and program management methodology to effectively meet customer needs.
  • Operate as a single-threaded-leader of the projects within the TPM's portfolio, taking responsibility for creatively delivering results through partnerships, engineering and process improvements.

Key Performance Indicators:

  • Earn the trust of key stakeholders both inside and outside of the department
  • Manage intake requests for features and projects, responding to requestors within the SLA
  • Become a SME in the user systems and processes within assigned programs.
  • Champion standards and process improvements
  • Create and manage measurements that track adoption, and utilization of systems and features, using KPI's to measure and drive successful goal completion
  • Speak the language of business; speak the language of engineering; think the language of program management
  • Write clear and high quality documents that raise the bar for Amazonian Doc Writing, demonstrating collaborative leadership, championing stakeholder alignment and bias for action.

Travel Requirement: 20-40%

Key Job Responsibilities:

  • Customer Intake review - business problems, reports, KPI's, applications, features, etc.
  • Solutions Assessment - match customer needs with multiple possible solutions that may include non-tech processes, buying & integrating software, leveraging existing Amazon platforms or building new systems.
  • Reviewing business requirements and decomposing them into work-breakdown-structure, including Epics, User Stories, System Stories and how to organize them into a project schedule.
  • Orchestrating between customers, Product Managers, other Program Managers and Software Development Managers to translate business requirements into resource-committed project schedules and delivery plans.
  • Writing documents to propose solutions, solicit feedback, align stakeholders, drive decisions and foster both change and acceleration of delivered customer value.
  • Identifying and/or developing both business and systems metrics to drive transparency and measurable positive change.
  • Looking for gaps in requirements to ensure that projects have a maximum chance of being adopted by users and of delivering intended business value.
  • Appropriately challenging or pushing back on customers, engineers, product managers, and peers when noticing that the status-quo is insufficient or that desired goals will not be met.

BASIC QUALIFICATIONS

  • Experience in technical product or program management
  • Experience working directly with engineering teams
  • Experience in software development
  • Experience in technical program management working directly with software engineering teams
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

  • Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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