Senior Network Operations Specialist

3 weeks ago


Noida, Uttar Pradesh, India Ericsson Full time

About this role

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support. Ensuring that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Key responsibilities

  • Act as single point of contact for customer technical queries.
  • Provide workable solutions to minimize the impact during major / critical network events.
  • Track product related issue and bring support to close solution for customers outstanding issue.
  • Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Subject Matter Expert in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies.
  • Assess need for any system reconfigurations (minor or significant), make recommendations, and implement them as required.
  • Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes.

Requirements

  • Knowledge of Telecom Operations Practice
  • Applying Product Line Expertise: Ericsson/Juniper/IPWorks
  • Assisting in correcting capacity and performance related issues for all Packet Core Traffic

The Company

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.



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