Business Process Improvement Specialist
5 days ago
We are seeking a highly skilled Business Process Improvement Specialist to join our team at Prudential plc. As a Business Process Improvement Specialist, you will be responsible for improving business processes and creating seamless user experiences. You will work closely with functional representatives to manage health and wellness business requirements.
Your Key Responsibilities
- Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process.
- Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and roles involved in applicable business processes.
- Collaborate with Product Managers/Functional owners to formulate product vision, strategy, and roadmap.
- Develop an in-depth understanding of business processes and articulate user stories and requirement documents for identified features/capabilities.
- Solicit, validate, and document business requirements through clear understanding of as-is vs to-be process.
- Lead brainstorming sessions with key stakeholders to create delightful experiences while staying competitive in the market.
- Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.
- Design Business Process Flows, review with key functional stakeholders, and obtain signoff.
About You
- 8+ years of total experience with at least 5 years domain experience in health insurance, wellness, payments, financial services, e-commerce, or related sectors.
- Strong expertise in User Research, Processes for creating Personas, Customer Journey Maps, and User Flows.
- Ability to empathize with users, communicate design decisions effectively, and present your design strategy persuasively.
- Experience in designing wireframes, UX flows, conducting usability testing, interpreting feedback, and incorporating insights into iterations.
What We Offer
- A dynamic work environment with opportunities for growth and development.
- Competitive compensation and benefits package.
- Recognition and rewards for outstanding performance.
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