Storage Performance Engineer

3 weeks ago


Bengaluru, Karnataka, India NetApp Full time

Job Title: Senior Technical Support Engineer (Storage)

Job Summary:

We are seeking a Technical Support Engineer – Performance with expertise in troubleshooting performance-related issues in enterprise storage environments. The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques. This role is part of our Level 2 Support team, responsible for diagnosing, analysing, and resolving performance-related incidents while providing excellent customer service to enterprise clients.

Key Responsibilities:

  • Provide technical support and guidance to customers on performance-related issues in enterprise storage environments.
  • Troubleshoot performance issues using advanced techniques and tools, such as Perfstat, Performance Manager, and AutoSupport.
  • Develop and implement solutions to resolve performance-related incidents.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Stay up-to-date with the latest technology trends and advancements in storage performance.

Requirements:

  • 4-8 years of experience in technical support, systems administration, or related roles.
  • In-depth knowledge of storage protocols, such as FC, iSCSI, NFS, CIFS/SMB.
  • Proven experience in troubleshooting performance issues in enterprise storage systems.
  • Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/CIFS protocols.
  • NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus.


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