Business Operations Specialist
4 days ago
Company Overview
YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech capital equipment that transforms materials and surfaces at the nanoscale. From startups to Fortune 50 companies, our customers rely on YES to help them develop innovative products.
We provide a competitive salary and benefits package to our employees, including long-term incentives and opportunities for growth.
Job Description
The Business Analyst, Customer Support Group will work with internal business units and external stakeholders to collect and organize information. This role is responsible for collecting, analyzing, and interpreting sales data to identify opportunities and areas for improvement.
The successful candidate will provide actionable insights to the sales team by creating reports and analyzing dashboards and forecasts. They will also assist in quote generation, purchase order verification, and Sales order generation processes.
Main Responsibilities:
- Data analysis and reporting: Extract and analyze sales data from CRM systems to generate reports and highlight key metrics
- Sales Operations: Generate quotes for products and systems. Verify incoming customer purchase orders against the quotes
- CRM: Maintain data within the CRM system, ensuring accurate data entry and updating sales information regularly
- Ad-hoc analysis: Conduct data analysis to support specific sales or marketing initiatives or answer ad-hoc questions from stakeholders
Additional Responsibilities:
- Strong analytical skills: Proficiency in data analysis techniques, including statistical analysis, trend identification, and data visualization
- Clinical knowledge of CRM platforms (e.g., Salesforce) to manage sales data and generate reports
- Excel skills: Advanced knowledge of Excel functions
- Business acumen: Understanding of sales processes, market dynamics, and key sales metrics
- Project management and Communication skills: Ability to manage work through contractors and to clearly present insights to both technical and non-technical audiences
- Problem-solving skills: Identifying issues within sales operations and proposing data-driven solutions
Qualifications:
- Bachelor's degree in engineering, business, marketing, statistics, or a related field
- Proven experience as a successful Sales Operations leader or in a similar leadership role demonstrating an understanding of sales operations
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making
- Demonstrated ability to optimize sales processes and implement sales technologies
- Excellent communication and collaboration skills
- Experience in sales forecasting, planning, and compensation management
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