PC Troubleshooter

2 days ago

Ahmedabad Thiruvananthapuram Trivandrum Tiruchengode, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000
Desktop Support Engineer Job Description

Job Title: Desktop Support Engineer

  • Perform first-level diagnostics and basic troubleshooting for Windows, Linux, and networking equipment.
  • Monitor the operational status of systems through dashboards and alerting tools.
  • Log incidents and provide detailed reports to Level 2 Engineers and IT supervisors.
  • Replace hardware components such as sensors, power supplies, or cables as per Standard Operating Procedures.
  • Coordinate with airport personnel and passengers during system disruptions.
  • Escalate unresolved or critical issues to Level 2 Engineers or Original Equipment Manufacturers.
  • Provide shift-end handovers and contribute to daily activity logs.
  • Follow all safety and security protocols within the airport environment.
  • Report issues at regular intervals via Excel/Word.
  • Perform hardware maintenance.
  • Maintain a site report log book.

Required Skills and Qualifications:

  • Excellent technical knowledge of desktop support.
  • Strong analytical skills to troubleshoot complex issues.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic knowledge of Microsoft Office software.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Chance to develop technical skills and knowledge.
  • Competitive salary and benefits package.

Others:

  • Work-life balance is essential to our company culture.
  • We are an equal opportunities employer.

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