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Dedicated Customer Service Professional Wanted
2 weeks ago
We are currently seeking dedicated professionals to fill the Blended Support role.
This position involves providing comprehensive customer and technical support through various channels. If you're a motivated individual with excellent communication skills, available for 24x7 shifts, we encourage you to apply.
Key Responsibilities:- Responding to customer inquiries: Answer questions about products or services, provide information, and offer guidance via phone, email, or chat.
- Resolving customer issues: Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
- Providing support: Help customers navigate product features, troubleshoot technical difficulties, and ensure they make the most of their experience.
- Managing customer interactions: Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
- Recording and reporting: Document customer interactions, track issues, and provide feedback to improve customer service processes.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities for customer and technical issues.
- Ability to provide support across various channels (phone, email, chat).
- Customer-focused mindset with a commitment to ensuring satisfaction.
- Ability to actively listen and empathize with customer needs.
- Detail-oriented for accurate documentation and reporting.
- Must not have any exams in the next 6 months.
- Willingness to work in 24x7 rotational shifts.
- 5 days working.
- Both-side cabs will be provided.
- Immediate joiners are preferred.
- Graduate or Undergraduate Fresher.
