
Financial Services Specialist
2 weeks ago
This role involves delivering specific tasks and ensuring compliance with established Service Level Agreements (SLAs). You will work on various processes, including deal closing, drawdowns, rollovers, repayments, pre-payments, funding, rate-fixings, fees, and external payments.
- Adhere to quality and quantity SLAs consistently.
- Ensure 100% compliance with process-related policies, guidelines, and controls.
- Manage deal closing, drawdowns, rollovers, repayments, and other financial processes efficiently.
- Support the secondary trading desk with trade booking and settlements.
- Liaise with bank departments and external contacts, including borrowers and trustees.
- Follow up timely with agents or customers for any missing notifications.
- Complete all funding within the SLA on the same day.
- Serve as the SME and first internal point of contact for process-related queries and clarifications.
- Act as the first point of escalation for process-related issues from customers.
- Pay attention to detail to ensure all documents are processed correctly.
- Identify changes to processes to improve productivity and efficiency.
Required Skills and Qualifications:
- Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
- Minimum 6 months of experience in the financial services industry with a proven track record of delivery.
- Understand business financial statements, cash flow capacity, and loans across various industries.
- Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
- Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
- Utilize effective time management and prioritization skills to achieve business objectives.
- Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments.
Preferred Skills and Qualifications:
- Build relationships with clients, internal partners, and peers effectively.
- Recognize issues or problems that need to be escalated promptly.
- Develop domain learning and exhibit strong interpersonal and communication skills.
- Apply analytical thinking and problem-solving skills effectively.
- Understand the product lifecycle and area product management thoroughly.
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