Senior IT Operations Specialist
2 weeks ago
We help everyone belong by delivering the art and culture of anime to a passionate community worldwide. With over 100 million fans across 200+ countries, we super-serve our audience with a diverse range of anime and manga content.
Our mission is to shape the future of anime, and we're looking for a skilled Senior IT Operations Specialist to join our team in Hyderabad. As a key member of our Global Information Technology Team, you will play a crucial role in maintaining our IT infrastructure and supporting our employees.
About the Role
We're seeking a technical expert with at least 5+ years of experience in IT Operations, Helpdesk, or Administration. This person should have a strong proficiency in managing Okta, JAMF, and Intune platforms, as well as expertise in supporting Apple MacOS systems in an enterprise environment.
A Day in the Life
- Contribute to the improvement of IT Projects with a focus on 80/20 ratio.
- Triage and execute support requests for existing IT services.
- Configure computers, modify permissions on servers, and maintain automation scripts.
- Meet with staff to troubleshoot and resolve IT Service issues.
- Suggest, implement, and fine-tune IT Services and processes.
Key Responsibilities
- Manage and administer Okta, JAMF, and Intune platforms for secure device and application management.
- Provide expert-level support for Apple MacOS systems, including configuration, troubleshooting, and maintenance.
- Collaborate with cross-functional teams to implement and maintain IT systems and services.
- Lead and contribute to IT operations projects, focusing on operational efficiency and user experience.
Requirements and Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 5 years of experience in IT Operations, with a focus on system administration and support.
- Strong proficiency in managing Okta, JAMF, and Intune platforms.
- Expertise in supporting Apple MacOS systems in an enterprise environment.
About Our Values
We value Courage, Curiosity, Service, and Kaizen in everything we do. We believe that by living and modeling these values, we can enable joy and belonging for others.
Our Commitment to Diversity and Inclusion
At Crunchyroll, we're committed to diversity and inclusion. We believe that everyone belongs, and we strive to create a workplace where everyone feels welcome and valued.
About Crunchyroll
We're an equal opportunity employer and are proud to be an independent joint venture between Sony Pictures Entertainment and Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc. We're passionate about anime and manga, and we're looking for talented individuals to join our team.
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